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Part-Time Production Services Assistant - CONTINUOUS RECRUITMENT

Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening.  To apply for the position, please click the Apply for this Job link/button.

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Please see Special Instructions for more details.

• Work hours will vary depending on events schedule, with a maximum of 25 hours per week.

Posting Details

Position Summary Information

Position to be Filled Part-Time Production Services Assistant - CONTINUOUS RECRUITMENT
PVA Number PT 17-010
Employment Type Part Time (PT)
Hourly Rate $12.00
Minimum Required Education/Training

• High School Diploma or Equivalent

Minimum Required Experience

• Must be a minimum of 18 years of age
• One (1) year experience in Customer Service
• Clean driving record. No traffic moving violations

Preferred Education/Training, Experience, Skills

• Performing arts venue experience is preferred
• Supervisory experience is preferred but not required
• ServSafe, RASP, TIPS, CPR/First Aid preferred but not required

Special Instructions to Applicants

• Work hours will vary depending on events schedule, with a maximum of 25 hours per week.

Application Deadline

Extended Job Description

Definition

To assist in all Center Services offered at the Wilson Center including, but not limited to, Artist Services, Concessions, Event Support, and Front of House logistics while administering exceptional customer service of the Center; and to build a recognized, world-class, guest services experience.

DISTINGUISHING CHARACTERISTICS:
This position is an event and customer service professional committed to the Center’s artists, guests, beneficiaries, and rental clients. This position works within the Center Services department with overall supervision and guidance of the Center Services Coordinator with assistance and support of the House Management Team. The ideal candidate for this position will need to be flexible in supporting guest and performance services at a variety of levels while having a high level of focus on efficiency, process refinement & guest care.
Due to the operating hours and variety of tasks involved in this position, it is critical that this position works with a great deal of independence with sound judgment.

Supervision Received/Exercised

• Receives general direction and supervision from the Center Services Coordinator who oversees the Center Services team, which includes House Management, Volunteers, Work Study, interns, and this position. Works closely with House Management, Volunteers, and the Technical team during events.
• Exercises supervision over the volunteers with support and direction from House Management.

Essential Functions

Essential and other important responsibilities and duties may include, but are not limited to, the following:

• Address client and guest complaints when appropriate; inform the Center Services Coordinator of all complaints.
• Assist with concessions operations, volunteer supervision, cash reports, deposits, purchases, and logistics related to events.
• Be knowledgeable and ready to enforce and activate front-of-house emergency procedures, guidelines, and operational flow for security, ticketing scanning, and guest services for all events.
• Be vigilant and proactive in anticipating and meeting client and guest needs during an event.
• Educate, enforce, update, and lead by example for Volunteer Corps concerning guidelines, guest services and safety.
• Ensure ADA compliance for guest services: supporting guests and volunteers on proper procedures, assisted listening, monitoring needs for wheelchair seating, booster seats, etc.
• Maintain a clean driving record in order to operate all vehicles, including 15 passenger vans.
• Maintain a clean, organized, and efficient work environment within all of the food and beverage areas of the center and personal vehicle as well as all rentals or loaner vehicles.
• Support artist merchandise sales, post-show meet-and-greets, and signings.
• Support efforts to recruit the volunteer pool and ensure effective communication with all volunteers regarding event staffing, scheduling, policies, trainings, and procedures.
• Support event related information data collection relating to merchandise sales, wait times, traffic patterns, guest attendance, artist and touring company experience.
• Support training and supervision of volunteers, encompassing evaluation and motivation, and making recommendations when needed to Center Services Coordinator concerning discipline.
• Understand and enforce Cape Fear Community College’s alcohol policy in strict accordance to NC ABC laws.

Other Important Functions

• Perform other related duties and responsibilities as assigned.

Knowledge of

ABC Commission requirements, technology, and equipment utilized.
• Current trends, research, and development in the area of assignment.
• Industry specific requirements, technology and equipment utilized.
• North Carolina traffic laws and driving rules

Ability To

• Interpret and apply CFCC goals, objectives, policies, procedures, rules, and regulations
• Lift up to 50 or more pounds.
• Embody and demonstrate exceptional customer service skills, even in stressful and/or demanding situations.
• Establish and maintain effective working relationships with those contacted in the course of work including artists, agents, rental clients, donors, high profile clients and guests, students, college faculty and staff, and the general public.
• Assist in training and supervision.
• Understand and follow oral and written instructions.
• Communicate clearly both orally and in writing.
• Create and maintain accurate records and reports.
• Perform mathematic computations.
• Work weekends and/or evening hours as required.
• Maintain effective audio-visual discrimination and perception needed for:
o making observations
o communicating with others
o reading and writing
o examining incoming equipment, materials and supplies
o Handling varied tasks simultaneously
• Maintain physical condition appropriate to the performance of assigned duties and responsibilities, which include the following:
o Walking, standing or sitting for extended periods of time
o Operating assigned equipment
o Lifting, stooping, climbing, bending and carrying materials, or lifting up to 50 pounds

• Maintain mental capacity, which allows the capability of:
o Making sound decisions
o Working in a fast-paced environment
o Responding to questions
o Demonstrating intellectual capabilities

Posting Detail Information

Open Date 07/25/2017
Open Until Filled No

Posting Specific Questions

Required fields are indicated with an asterisk (*).

  1. * What is your highest level of education completed?
    • Less than High School
    • High School or Equivalent
    • One Year of College
    • Vocational Diploma
    • Two Years of College
    • Associate Degree
    • Three/Four Years of College
    • Bachelor's Degree
    • In Progress for Master's Degree
    • Master's Degree
    • In Progress for Doctoral Degree
    • Doctoral Degree
  2. * Please describe your experience as it relates to this position.

    (Open Ended Question)

  3. * I UNDERSTAND that CAPE FEAR COMMUNITY COLLEGE requires a complete description of work history with all employment experience detailed to be considered for employment. I have included all of this information within my application. (If you haven't completed the application requirements, please return to your application to finish before submitting your application. Applications will be considered incomplete if "see resume" is indicated on your work history.)
    • Yes, I understand and have fully completed all requirements.
  4. * Please indicate your referral source
    • Job Posting/Employee at CFCC
    • NC Employment Security Commissions
    • Job Posting at Other College/University
    • Newspaper (please list below)
    • Internet Site (please list below)
    • Other (please list below)
  5. Please specify details, if applicable

    (Open Ended Question)

Applicant Documents

Required Documents
  1. Resume/CV
Optional Documents
  1. Cover Letter
  2. Unofficial Transcripts
  3. Other Documents 1
  4. Training Certification
  5. Other Documents 2