PT Ticket Central Associate

Posting Details

Position Summary Information

Position to be Filled PT Ticket Central Associate
PVA Number PT 17-059
Employment Type Part Time (PT)
Hourly Rate $12.75
Minimum Required Education/Training

High School Diploma

Minimum Required Experience

1 year of experience in the customer service or hospitality industry

Familiarity with database software

Preferred Education/Training, Experience, Skills
Special Instructions to Applicants

HOURS OF EMPLOYMENT:
MON-FRI 2-6PM, SAT 10AM-2PM, EVENINGS AND WEEKENDS AS NEEDED

Application Deadline

Extended Job Description

Definition

To provide college event ticketing services; process ticket orders, provide guests with event and college information, and to offer a hospitable, dynamic, professional, and efficient guest experiences in the ticketing process.

This position is the public front-line for the Center and Cape Fear Community College. The candidate will represent the College, Presenting organization, Humanities and Fine Arts Center staff, as well as the County and State. It handles all ticketing operations for CFCC, and provides information in a hospitable fashion to those with inquiries. This role is highly visible and interacts with sponsors, donors, clients (internal and external), and rental client organizations. They provide the highest level of customer service to all guests, vendors, and clients.

Supervision Received/Exercised

Receives general direction and supervision from the Ticket Central and Administrative Manager.

Essential Functions

Essential and other important responsibilities and duties may include, but are not limited to, the following:

• Provide exceptional guest services in processing and supporting ticket sales for CFCC events.
• Provide correct information for callers, virtual inquiries, and in-person questions in a hospitable manner.
• Maintain a hospitable working relationship with CFCC clients, ticket managers of the resident art organizations, and other clients as assigned.
• Support the Manager in working with clients to set up events, maintaining seating manifests, maintaining financial records, and managing the preparation, presentation, and settlement of all event box office statements.
• Assist in generating event reports using the official CFCC ticketing system (Vendini).
• Support the Manager in developing and maintaining a comprehensive and accurate guest listing with the support of the ticketing software for use in marketing and fundraising efforts.
• Demonstrate excellent customer service skills, respond promptly to customer inquiries and requests, in compliance with guest services standards of the Center.
• Assist and greet groups or tours when visiting the Center for an event or building tour.
• Provide rapid response for critical issues.
• Performs other duties as assigned.

Other Important Functions

• Provide all guests a positive first impression of the HFAC and the clients we represent by offering friendly, individualized guest service
• Accurately operate the Vendini ticketing system to sell tickets for HFAC and other local events.
• Be available to work during regular box office hours as well as evenings and weekends for specific events.
• Problem-solve by effectively communicating with guests to locate and deliver will-call/guest list tickets.
• Provide information regarding HFAC events and facilities via telephone and face-to-face communication.
• Provide superior customer service to all clients and patrons.
• Assist with miscellaneous box office projects as directed.

Knowledge of

• Industry-specific requirements, technology and equipment utilized
• Current trends, research, and development
• Arts, and arts-related terminology and etiquette

Ability To

• Consistently remain calm and demonstrate exceptional customer service skills, even in stressful and/or demanding situations
• De-escalate emotional situations
• Handle cash and other payment methods responsibly and accurately
• Develop a growing knowledge of Vendini (ticket sales software)
• Maintain effective working relationships with those contacted in the course of work including (but not limited to) students, rental clients, donors, high-profile clients and guests, performing artists, college faculty and staff, and the general public
• Interpret and explain complex ticketing policies and procedures
• Understand and follow oral and written instructions
• Communicate clearly both orally and in writing
• Prepare clear and concise reports and maintain accurate records
• Perform mathematical computations
• Operate a personal computer and maintain computerized records
• Work weekends and/or evenings as required
• Creatively solve problems within the rules and systems of CFCC and HFAC
• Provide accurate information to callers and visitors, above and beyond ticketing requirements
• Maintain a positive, friendly, and upbeat attitude
• Maintain effective audio-visual discrimination and perception needed for:
o Making observations
o Communicating with others
o Reading and writing
o Examining incoming equipment, materials, and supplies
o Developing better ways to adapt our ticketing software to serve guests and the internal workings of CFCC
o Operating and training others on assigned equipment and software
• Maintain physical condition appropriate to the performance of assigned duties and responsibilities which may include the following:
o Walking, standing or sitting for extended periods of time
o Lifting, stooping, climbing, bending, and carrying materials
• Maintain mental capacity which allows the capability of:
o Making sound decisions
o Working in a fast-paced environment
o Answering questions
o Reviewing alternatives and making choices
o Getting things done through others
o Demonstrating intellectual capabilities

Posting Detail Information

Open Date 12/13/2017
Open Until Filled Yes

Posting Specific Questions

Required fields are indicated with an asterisk (*).

  1. * Please indicate your referral source
    • Job Posting/Employee at CFCC
    • NC Employment Security Commissions
    • Job Posting at Other College/University
    • Newspaper (please list below)
    • Internet Site (please list below)
    • Other (please list below)
  2. Please specify details, if applicable

    (Open Ended Question)

  3. * I UNDERSTAND that CAPE FEAR COMMUNITY COLLEGE requires a complete description of work history with all employment experience detailed to be considered for employment. I have included all of this information within my application. (If you haven't completed the application requirements, please return to your application to finish before submitting your application. Applications will be considered incomplete if "see resume" is indicated on your work history.)
    • Yes, I understand and have fully completed all requirements.

Applicant Documents

Required Documents
Optional Documents
  1. Resume/CV
  2. Cover Letter
  3. Other Documents 1
  4. Training Certification